Every customer email, with the right person.

Flowdesk is the shared inbox that triages itself. It reads each message, tags it and hands it to the teammate who should answer, so nothing sits unread in support@.

14 days free. No card needed. Set up in about ten minutes.

Sample data. Names and companies are fictional.

Your inbox, sorted before you open it.

Three small ideas that add up to a support queue nobody has to babysit.

Rules you can read out loud

Write routing in plain words: when the subject mentions an invoice, send it to Billing. Flowdesk also learns from how your team re-assigns, and suggests new rules.

  • Match on sender, subject, body or customer plan
  • Test a rule against last week's email before turning it on

Fair, automatic assignment

Flowdesk hands each email to whoever has the lightest queue and the right skills. People on holiday are skipped. Nobody cherry-picks, nobody drowns.

  • Round-robin or load-balanced, per team
  • Reads working hours and out-of-office from your calendar

Reply-time targets that warn you early

Set a first-reply target per customer tier. Flowdesk shows a quiet countdown on every conversation and nudges the team in Slack before a promise is broken, not after.

  • Business-hours aware, per time zone
  • Weekly report on targets met, by team and by person
“We used to start every morning by sorting support@. Now it's already sorted, and we just answer. Our first replies went from hours to minutes in the first week.”
Lena HartHead of Support, Northwind (sample testimonial)

Simple pricing, per teammate.

Every plan starts with a 14-day free trial. Customers and inboxes are always unlimited.

Starter

For a founder and the first support hire.

$19per seat / month

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  • 1 shared inbox
  • 10 routing rules
  • Round-robin assignment

Team Most popular

For support teams of 3 to 30 people.

$39per seat / month

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  • Unlimited inboxes and rules
  • Load-balanced assignment
  • Reply-time targets and Slack alerts
  • Weekly reports

Business

For larger teams with security reviews.

Custom

Talk to us
  • Everything in Team
  • SSO and audit log
  • Dedicated onboarding

Questions, answered.

Something else? Email hello@flowdesk.example and a human replies the same day.

Do I need to change my support email address?

No. Keep support@yourcompany.com. You forward it to Flowdesk (or connect Google Workspace or Microsoft 365 directly) and replies still go out from your own address.

How does Flowdesk decide who gets an email?

First your rules, in the order you set them. If no rule matches, Flowdesk suggests a tag from the email's content and assigns it to the teammate with the lightest queue in that team. You can always reassign, and it learns from that.

Is our customers' data used to train AI models?

No. Email content is processed only to route your own inbox and is never used to train shared models. Data is encrypted in transit and at rest.

What happens when the trial ends?

You choose a plan, or your account pauses. Nothing is deleted for 30 days, so you can come back without losing your rules or history.

Can we import our history from another help desk?

Yes. Import from a CSV export or connect your old inbox and Flowdesk pulls in the last 12 months of conversations.

Open support@ tomorrow and find it already sorted.

Connect your inbox in ten minutes. Free for 14 days, no card needed.

Start free trial Book a 20-min demo